Shipping Policy
SHIPPING POLICY
Effective Date: 20 August 2026
Thank you for shopping with DRYZORA.
DRYZORA is an online brand and e-commerce store operated and managed by GALAXY ENTERPRISE.
This Shipping Policy explains how we process and deliver orders placed through our website, dryzora.shop.
ORDER PROCESSING
Once an order is successfully placed and payment or order confirmation is completed, we begin processing the order.
Orders are generally processed within 1 to 3 business days, subject to product availability, order verification and other operational requirements.
Orders may take additional time during weekends, public holidays, promotional periods or periods of unusually high order volume.
SHIPPING AND DELIVERY
After an order has been processed and dispatched, it will be handed over to the applicable shipping or delivery partner.
Delivery timelines may vary depending on:
Delivery location
Shipping partner
Availability of delivery services
Weather conditions
Public holidays
Unexpected operational delays
Other circumstances beyond our reasonable control
Estimated delivery time may vary by location and will be communicated or displayed where applicable during the ordering process.
DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address, including:
Full name
House / Building number
Street / Area
City
State
PIN code
Contact phone number
If incorrect or incomplete address information is provided, delivery may be delayed or the shipment may be returned to us.
RE-DELIVERY
If an order is returned to us because of an incorrect address, customer unavailability, refusal to accept the shipment or repeated unsuccessful delivery attempts, additional shipping charges may apply for re-dispatch, where applicable.
Customers may contact us for assistance regarding returned shipments.
ORDER TRACKING
Where tracking information is available, customers may receive a tracking number or tracking details through the contact information provided during checkout.
Customers can use the tracking information provided by the applicable delivery partner to check the status of their shipment.
DELIVERY DELAYS
Although we make reasonable efforts to deliver orders within the estimated timeframe, delivery delays may occur due to circumstances beyond our control.
These may include:
Severe weather
Natural events
Transportation disruptions
Courier or logistics issues
Public holidays
Government restrictions
High order volumes
Other unforeseen circumstances
We will provide reasonable assistance where possible if a delivery is delayed.
DAMAGED PACKAGE
If your package appears damaged at the time of delivery, please contact us as soon as possible and preferably within 48 hours of receiving the order.
Please keep the original packaging and provide clear photographs or videos of the package, shipping label and product if requested.
This information may be required to investigate the issue with the delivery partner.
WRONG OR MISSING PRODUCT
If you receive a wrong product or an item appears to be missing from your order, please contact us within 48 hours of delivery.
Please provide your order number and relevant photographs or videos where applicable.
Our team will review the issue and provide an appropriate resolution according to our Refund & Return Policy.
SHIPPING CHARGES
Applicable shipping charges, if any, will be displayed during the checkout process or otherwise communicated to the customer before completing the order.
Shipping charges may vary depending on the delivery location, order value, product type, weight or other applicable factors.
INTERNATIONAL SHIPPING
Unless specifically stated on the website, DRYZORA currently focuses on delivering orders within India.
If international shipping becomes available, applicable shipping charges, delivery timelines, customs duties, taxes and other requirements will be communicated separately.
UNDELIVERABLE ORDERS
If a shipment cannot be delivered and is returned to us by the shipping partner, customers may contact us regarding the order.
Depending on the reason for non-delivery, re-shipping may be subject to additional charges.
CONTACT US
For questions regarding shipping, delivery or your order, please contact us using the details below.
BUSINESS DETAILS
Legal Business Name: GALAXY ENTERPRISE
Proprietor / Legal Name: SHARMA JATIN
Website / Brand: DRYZORA
Website: dryzora.shop
Email: support@dryzora.shop
Phone: +91 75553 25065
REGISTERED BUSINESS ADDRESS
SHOP-207, GANESH IMPERIAL,
Vastral Road, Near Podar School,
NR RAF CAMP, S.P. Ring Road,
Ahmedabad, Gujarat – 382418, India.
DRYZORA
Operated and Managed by GALAXY ENTERPRISE