FAQ
# Frequently Asked Questions (FAQ)
### 1. How do I place an order?
You can browse premium dry fruits and healthy food products on **DryZora.shop**, add your selected items to the cart, enter your delivery address, review the final order amount, and complete your purchase using an available payment method during checkout.
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### 2. How can I contact customer support?
You can contact our customer support team through the **Contact Us** page or by emailing **[support@dryzora.shop](mailto:support@dryzora.shop)** for assistance with orders, payments, deliveries, cancellations, returns, replacements, or refunds.
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### 3. Where can I see the delivery charges?
Any applicable delivery charges are clearly displayed during checkout. Before confirming your order, you can review the product total, discounts, shipping charges, taxes (if applicable), and the final payable amount.
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### 4. How do I request a refund or replacement?
If you receive a damaged, spoiled, expired, missing, incorrect, or defective product, please contact us within **24 hours** of delivery with your order details and clear photos or videos of the issue. Eligible requests will be reviewed according to our **Return, Replacement & Refund Policy**.
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### 5. Can I cancel my order?
Yes. Orders can be cancelled **before they are packed or dispatched**, subject to our **Cancellation Policy**. Once an order has been packed, shipped, or delivered, cancellation may no longer be possible.
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### 6. What payment methods do you accept?
We support secure payment methods, including:
* UPI
* Credit & Debit Cards
* Net Banking
* Digital Wallets
* QR Code Payments
* Cash on Delivery (COD) *(where available)*
Payment options may vary depending on the order value, product availability, and delivery location.
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### 7. Where does Dry Zora deliver?
**Dry Zora** delivers to **serviceable pin codes across India**. Delivery availability is automatically shown during checkout based on your delivery address.
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### 8. How long does delivery take?
Most orders are delivered within **3–7 business days**, depending on your location, product availability, and courier partner serviceability. Delivery timelines may vary during festivals, holidays, or unforeseen circumstances.
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### 9. Are your products fresh and genuine?
Yes. At **Dry Zora**, we source premium-quality dry fruits and healthy food products from trusted suppliers. Every product is packed with care to ensure freshness, quality, and hygiene.
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### 10. Is online payment safe on DryZora.shop?
Yes. All online payments are processed through **secure and trusted payment gateways**. We never ask for your **UPI PIN, OTP, Card PIN, CVV, or banking passwords**.
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**Business Name:** Dry Zora
**Website:** [https://dryzora.shop](https://dryzora.shop)
**Primary Service Area:** India
**Support Email:** [support@dryzora.shop](mailto:support@dryzora.shop)