FAQ
FREQUENTLY ASKED QUESTIONS
Welcome to DRYZORA.
Below are answers to some commonly asked questions about our products, orders, payments, shipping, returns and customer support.
1. WHAT IS DRYZORA?
DRYZORA is an online brand and e-commerce store offering dry fruits and related products to customers across India.
DRYZORA is operated and managed by GALAXY ENTERPRISE.
2. WHO OPERATES DRYZORA?
DRYZORA is the online brand and store, while GALAXY ENTERPRISE is the legal business entity responsible for operating and managing the DRYZORA online store.
GALAXY ENTERPRISE manages activities such as product sourcing, order processing, packaging, shipping, customer support and other e-commerce operations.
3. WHERE CAN I PLACE AN ORDER?
You can browse the products available on dryzora.shop, select the products you wish to purchase and complete the checkout process using the payment methods available on the website.
4. WHAT PAYMENT METHODS ARE AVAILABLE?
Depending on availability, we may accept UPI, debit cards, credit cards, net banking, other online payment methods and Cash on Delivery for eligible orders.
The available payment methods may vary depending on the order and delivery location.
5. IS ONLINE PAYMENT SECURE?
Online payments may be processed through third-party payment service providers that use security measures for payment processing.
We do not intentionally store complete debit card or credit card details, CVV numbers, PINs or banking passwords on our own systems.
6. HOW LONG DOES ORDER PROCESSING TAKE?
Orders are generally processed within 1 to 3 business days, subject to product availability, order verification and other operational requirements.
Processing may take longer during weekends, public holidays, promotional periods or periods of high order volume.
7. HOW LONG DOES DELIVERY TAKE?
Delivery time may vary depending on the delivery location, shipping partner and other circumstances.
Estimated delivery information may be displayed or communicated during the ordering process where applicable.
8. CAN I TRACK MY ORDER?
Where tracking is available, tracking details or a tracking number may be provided through the contact information supplied when placing the order.
9. CAN I CANCEL MY ORDER?
You can request cancellation as soon as possible after placing your order.
Cancellation is generally possible only before the order has been processed, packed or dispatched.
Please refer to our Cancellation Policy for complete details.
10. CAN I RETURN A PRODUCT?
Returns may be accepted in limited circumstances, such as receiving a wrong, damaged or materially different product.
Because dry fruits and other food products are consumable items, opened or used products may generally not be eligible for return, subject to applicable law.
Please refer to our Refund & Return Policy for complete details.
11. WHAT SHOULD I DO IF I RECEIVE A DAMAGED PRODUCT?
Please contact us as soon as possible and preferably within 48 hours of receiving the order.
Please keep the original packaging and provide clear photographs or videos of the package and product if requested.
12. WHAT IF I RECEIVE THE WRONG PRODUCT?
Please contact us within 48 hours of delivery and provide your order details along with photographs or videos where applicable.
After verification, we may arrange an appropriate replacement or refund depending on the circumstances and product availability.
13. HOW DO I REQUEST A REFUND?
You can contact us using our email address or phone number and provide your order number, customer details and reason for requesting a refund.
Refund requests are reviewed according to our Refund & Return Policy.
14. HOW LONG DOES A REFUND TAKE?
Once a refund is approved and initiated, the time required for the amount to reach your bank account, card, UPI account or other payment method may depend on the applicable payment service provider or financial institution.
15. DO YOU OFFER CASH ON DELIVERY?
Cash on Delivery may be available for eligible orders and delivery locations.
Availability may depend on order value, delivery location and other applicable conditions.
16. WHAT HAPPENS IF MY DELIVERY ADDRESS IS INCORRECT?
Customers are responsible for providing a complete and accurate delivery address.
If an order is returned because of an incorrect or incomplete address or unsuccessful delivery attempts, additional shipping charges may apply for re-dispatch where applicable.
17. DO YOU DELIVER ACROSS INDIA?
DRYZORA focuses on delivering orders within India, subject to the availability of delivery services for the customer's location.
18. DO YOU OFFER INTERNATIONAL SHIPPING?
Unless specifically stated on the website, DRYZORA currently focuses on deliveries within India.
19. HOW CAN I CONTACT DRYZORA?
You can contact our customer support team using the details below.
BUSINESS DETAILS
Legal Business Name: GALAXY ENTERPRISE
Proprietor / Legal Name: SHARMA JATIN
Website / Brand: DRYZORA
Website: dryzora.shop
Email: support@dryzora.shop
Phone: +91 75553 25065
REGISTERED BUSINESS ADDRESS
SHOP-207, GANESH IMPERIAL,
Vastral Road, Near Podar School,
NR RAF CAMP, S.P. Ring Road,
Ahmedabad, Gujarat – 382418, India.
DRYZORA
Operated and Managed by GALAXY ENTERPRISE