Cancellation Policy

CANCELLATION POLICY

Effective Date: 20 August 2026

Thank you for shopping with DRYZORA.

DRYZORA is an online brand and e-commerce store operated and managed by GALAXY ENTERPRISE.

This Cancellation Policy explains the conditions under which customers may request cancellation of an order placed through dryzora.shop.

ORDER CANCELLATION

Customers may request cancellation of an order as soon as possible after placing the order.

Cancellation requests should be submitted before the order is processed, packed or dispatched.

Once an order has been processed, packed or handed over to the shipping partner, cancellation may no longer be possible.

HOW TO REQUEST CANCELLATION

To request cancellation, please contact us using the email address or phone number provided below.

Please provide:

Order number

Customer name

Registered mobile number or email address

Reason for cancellation

Our team will review the cancellation request and confirm whether the order can still be cancelled.

CANCELLATION BEFORE DISPATCH

If a cancellation request is accepted before the order is dispatched, the order will be cancelled.

If payment has already been received, the applicable refund will be initiated according to the payment method and our Refund & Return Policy.

CANCELLATION AFTER DISPATCH

Once an order has been dispatched, cancellation may not be possible.

If the customer no longer wishes to receive a dispatched order, the customer may contact us for assistance.

Any refund or return in such circumstances will be subject to our Refund & Return Policy and applicable law.

CANCELLATION BY DRYZORA

We reserve the right to cancel an order where reasonably necessary, including in circumstances such as:

Product being unavailable

Incorrect or incomplete product or pricing information

Unable to verify the order or customer information

Suspected fraudulent or unauthorized activity

Delivery to the provided address being unavailable

Technical or operational errors

Other legitimate business reasons

If we cancel an order for which payment has already been received, an applicable refund will be initiated.

REFUND AFTER CANCELLATION

Where a cancellation is approved and a refund is applicable, the refund will be initiated within a reasonable processing period.

The time required for the refunded amount to appear in the customer's bank account, card, UPI account or other payment method may depend on the relevant payment service provider or financial institution.

NON-CANCELLABLE ORDERS

Orders that have already been processed, packed or dispatched may generally not be eligible for cancellation.

This does not affect any rights available to customers under applicable law.

FRAUDULENT OR ABUSIVE CANCELLATIONS

We reserve the right to review repeated or unusual cancellation activity and may take appropriate action where there is reasonable evidence of misuse, fraudulent activity or violation of our policies, subject to applicable law.

CHANGES TO THIS POLICY

We may update this Cancellation Policy from time to time to reflect changes in our business, services or applicable legal requirements.

Any updated policy will be published on this page with the revised effective date.

CONTACT US

For any questions regarding order cancellation or refunds, please contact us.

BUSINESS DETAILS

Legal Business Name: GALAXY ENTERPRISE

Proprietor / Legal Name: SHARMA JATIN

Website / Brand: DRYZORA

Website: dryzora.shop

Email: support@dryzora.shop

Phone: +91 75553 25065

REGISTERED BUSINESS ADDRESS

SHOP-207, GANESH IMPERIAL,
Vastral Road, Near Podar School,
NR RAF CAMP, S.P. Ring Road,
Ahmedabad, Gujarat – 382418, India.

DRYZORA

Operated and Managed by GALAXY ENTERPRISE