Refund & Return Policy
REFUND & RETURN POLICY
Effective Date: 20 August 2026
At DRYZORA, we aim to provide quality products and a satisfactory shopping experience to our customers.
DRYZORA is an online brand and e-commerce store operated and managed by GALAXY ENTERPRISE.
RETURN ELIGIBILITY
Due to the nature of food and consumable products, returns may be accepted only in limited circumstances.
A return or replacement request may be considered if:
The customer receives a wrong product.
The customer receives a damaged product.
The product received is materially different from the product ordered.
The product is received in a condition that makes it unsuitable for use.
Any return or replacement request is subject to verification by our team.
RETURN REQUEST TIME LIMIT
Customers should contact us within 48 hours of receiving the order if they receive a damaged, incorrect or materially different product.
Requests received after the applicable time period may not be accepted unless required under applicable law.
PROOF OF DAMAGE OR WRONG PRODUCT
For damaged, incorrect or defective orders, customers may be required to provide clear photographs or videos of:
The received product
The product packaging
The shipping label
The damaged or incorrect item
This information helps us verify the issue and process the request efficiently.
PRODUCT CONDITION FOR RETURN
Where a return is approved, the product should generally be unused, unopened and in its original packaging, unless the product was received damaged, defective or incorrect.
For food and consumable products, opened or used products may generally not be eligible for return due to hygiene and food-safety considerations, except where required by applicable law or where the product itself is found to be defective or incorrect.
NON-RETURNABLE ITEMS
The following may generally not be eligible for return:
Products that have been opened or consumed
Products damaged after delivery due to improper storage or handling by the customer
Products returned without prior approval
Products where the return request is made after the applicable return period
Products that are not in an acceptable condition for return
This does not affect any rights available to customers under applicable law.
REFUND ELIGIBILITY
A refund may be provided where:
A return is approved and the product cannot reasonably be replaced
The wrong product was supplied and a replacement is not available
The order is cancelled before dispatch where cancellation is accepted
An order is cancelled by us due to product unavailability or another legitimate reason
Any refund will be processed according to the applicable payment method and circumstances of the order.
REFUND PROCESSING TIME
Once a refund is approved, we will initiate the refund within a reasonable processing period.
The time taken for the amount to appear in the customer's bank account, card, UPI account or other payment method may depend on the payment service provider or financial institution.
SHIPPING CHARGES
Where a return or replacement is approved because the wrong, damaged or materially incorrect product was supplied by us, applicable return or replacement shipping arrangements will be handled by us as reasonably appropriate.
Where a return is requested for reasons not attributable to an error or issue with the product supplied, any applicable shipping or return charges may be the responsibility of the customer, subject to applicable law and the circumstances of the order.
DAMAGED PRODUCTS
If your package arrives damaged, please contact us as soon as possible and preferably within 48 hours of delivery.
Please keep the original packaging and provide photographs or videos of the package and product so that we can investigate the issue.
WRONG PRODUCT RECEIVED
If you receive a product different from the one ordered, please contact us within 48 hours of delivery.
After verification, we may arrange a replacement or refund, depending on product availability and the circumstances of the case.
ORDER CANCELLATION
Cancellation requests should be submitted as soon as possible after placing an order.
An order may not be cancellable once it has been processed, packed or dispatched.
For complete information regarding cancellations, please refer to our Cancellation Policy.
HOW TO REQUEST A RETURN OR REFUND
To request a return, replacement or refund, contact us using the details below.
Please provide:
Order number
Customer name
Registered mobile number or email address
Reason for the request
Photographs or videos where applicable
Our team will review the request and communicate the next steps.
FRAUDULENT OR ABUSIVE CLAIMS
We reserve the right to investigate return and refund requests and may decline requests where there is reasonable evidence of misuse, fraudulent activity, repeated abusive claims or violation of this policy, subject to applicable law.
CHANGES TO THIS POLICY
We may update this Refund & Return Policy from time to time to reflect changes in our business, products, services or applicable legal requirements.
Any updated policy will be published on this page with the revised effective date.
CONTACT US
For questions regarding returns, replacements or refunds, please contact us.
BUSINESS DETAILS
Legal Business Name: GALAXY ENTERPRISE
Proprietor / Legal Name: SHARMA JATIN
Website / Brand: DRYZORA
Website: dryzora.shop
Email: support@dryzora.shop
Phone: +91 75553 25065
REGISTERED BUSINESS ADDRESS
SHOP-207, GANESH IMPERIAL,
Vastral Road, Near Podar School,
NR RAF CAMP, S.P. Ring Road,
Ahmedabad, Gujarat – 382418, India.
DRYZORA
Operated and Managed by GALAXY ENTERPRISE