Payment Policy
PAYMENT POLICY
Effective Date: 20 August 2026
Thank you for shopping with DRYZORA.
DRYZORA is an online brand and e-commerce store operated and managed by GALAXY ENTERPRISE.
This Payment Policy explains the payment methods and payment-related terms applicable to purchases made through dryzora.shop.
ACCEPTED PAYMENT METHODS
Customers may be able to pay for their orders using the payment methods displayed and made available on the website at the time of checkout.
Depending on availability, payment methods may include:
UPI
Debit cards
Credit cards
Net banking
Other online payment methods supported by our payment service providers
Cash on Delivery, where specifically available for an eligible order or delivery location
The payment methods available to a customer may vary depending on the order, location, product, payment provider and other applicable factors.
ONLINE PAYMENTS
Online payments may be processed through third-party payment gateways or payment service providers.
When making an online payment, customers may be redirected to or interact with the payment provider's secure payment interface.
Customers are responsible for providing accurate information required to complete the payment.
PAYMENT SECURITY
We take reasonable measures to provide a secure payment experience.
Payment transactions may be processed through third-party payment service providers that use appropriate security measures for payment processing.
DRYZORA does not intentionally store complete debit card or credit card details, card PINs, CVV numbers or banking passwords on its own systems.
Customers should never share their OTP, PIN, password or other confidential payment credentials with anyone, including our customer support team.
PAYMENT CONFIRMATION
After a successful payment, an order confirmation may be provided through the email address, mobile number or other contact information provided by the customer.
An order is considered successfully placed only after the payment or order confirmation has been successfully received and the order has been accepted for processing.
FAILED OR PENDING PAYMENTS
Sometimes a payment may show as failed, pending or unsuccessful even though the amount may have been temporarily deducted from the customer's bank account.
If the payment amount has been deducted but the order has not been confirmed, please contact us with the relevant order details and payment information.
We will verify the payment status with the applicable payment service provider and take appropriate action.
DUPLICATE PAYMENTS
If a customer believes that the same order has been charged more than once, please contact us as soon as possible.
After verification, any confirmed duplicate payment may be refunded through the applicable payment method.
CASH ON DELIVERY
Where Cash on Delivery is available, customers may pay the applicable order amount to the delivery partner at the time of delivery.
Cash on Delivery availability may depend on the delivery location, order value, product availability and other applicable conditions.
REFUNDS
Where a refund is approved under our Refund & Return Policy or Cancellation Policy, the refund will generally be processed through the applicable payment method or another appropriate method.
The time required for the refunded amount to reach the customer's bank account, card, UPI account or other payment method may depend on the payment service provider or financial institution.
PAYMENT FRAUD AND UNAUTHORIZED TRANSACTIONS
If you believe that an unauthorized transaction has been made using your payment method, please contact your bank or payment service provider immediately and also contact us regarding the related order.
We may request relevant order or transaction information to investigate the matter.
CHANGES TO PAYMENT METHODS
We may add, remove or modify available payment methods from time to time based on payment provider availability, technical requirements, business requirements or applicable regulations.
CONTACT US
For questions regarding payments, payment failures, refunds or transactions, please contact us using the details below.
BUSINESS DETAILS
Legal Business Name: GALAXY ENTERPRISE
Proprietor / Legal Name: SHARMA JATIN
Website / Brand: DRYZORA
Website: dryzora.shop
Email: support@dryzora.shop
Phone: +91 75553 25065
REGISTERED BUSINESS ADDRESS
SHOP-207, GANESH IMPERIAL,
Vastral Road, Near Podar School,
NR RAF CAMP, S.P. Ring Road,
Ahmedabad, Gujarat – 382418, India.
DRYZORA
Operated and Managed by GALAXY ENTERPRISE